運送範圍
目前提供全國配送。 如目的地屬於其他國家／地區（暫未開放），請先透過訊息或電郵 lonelykidney@gmail.com 查詢是否可寄送。
各地區運送方式及運費計算
香港本地：可選擇平郵（不含掛號） 或 順豐到付，運費按實際重量計算
台灣： 順豐到付，運費按實際重量計算
新加坡： 順豐到付，運費按實際重量計算
海外地區：易網遞+ (e-Express+)。
預計送達時間（僅供參考，受各種因素影響可能延遲）
香港本地：2–7 個工作天（視選擇的平郵或順豐而定）。
台灣：5–10 個工作天。
其他國家（易網遞+）：大部分主要目的地城市需 10–21 個工作天派送到收件地址。 實際派遞時間需視航班排期、清關程序、航空安全檢查、天災、政治因素、工潮、戰爭、疫情等不可控情況，以及目的地領土範圍大小而有所差異。 出貨後我們會提供追蹤號碼，請自行查詢物流進度。
出貨時間
訂單確認付款後一般於 2–7 天內出貨（視訂單量及物流安排而定）。
追蹤服務說明
順豐到付：提供全程追蹤，更新較即時。
易網遞+ (e-Express+)：只於網上提供 5 至 8 個追蹤點（例如投寄、出境、到達目的地等）。所有追查資料載於目的地郵政機關或香港郵政的網頁。
重要提醒
所有商品出貨前均會檢查及妥善包裝，但運送過程中的損壞、壓傷、遺失或延誤，本店無法完全控制，敬請見諒。
當地郵局或會因為找不到收件人而將「通知取件信」放在收件人的郵箱，請務必注意查收，並盡快前往郵局領取，逾期可能導致包裹退回或銷毀。
國際運送如遇海關抽查、額外稅費、扣留或退件，所有相關費用由收件人自行承擔，本店不負責任。
Shipping Coverage
We currently offer nationwide shipping. If your destination is in another country/region (currently not open), please inquire first via message or email: lonelykidney@gmail.com to check availability.
Shipping Methods and Fees by Region
-
Hong Kong: Regular mail or SF Express
-
Taiwan: SF Express
-
Overseas Regions: e-Express+
Estimated Delivery Time (for reference only; may be delayed due to various factors)
-
Hong Kong Local: 2–7 working days (depending on regular mail or SF Express).
-
Taiwan: 5–10 working days.
-
Other Countries (e-Express+): 10–21 working days to most major destination cities. Actual delivery times may vary based on flight schedules, customs clearance, aviation security checks, uncontrollable factors (e.g., natural disasters, political issues, strikes, wars, pandemics), and the size of the destination territory. We will provide a tracking number after shipment—please check the logistics progress yourself.
Shipping Preparation Time
Orders are generally shipped within 2–7 days after payment confirmation (depending on order volume and logistics arrangements).
Tracking Service Details
-
SF Express: Full tracking provided with real-time updates.
-
e-Express+: Online tracking with 5 to 8 update points only (e.g., posted, departed, arrived at destination). All tracking info is available on the destination postal service or Hong Kong Post website.
Important Reminders
- All items are inspected and properly packaged before shipment, but we cannot fully control damage, crushing, loss, or delays during transit—please understand.
- Local post offices may leave a "collection notice" in your mailbox if the recipient is unavailable; please check carefully and collect from the post office as soon as possible. Overdue items may be returned or destroyed.
